Refund Policy

Returns

Unopened bags of product may be eligible for return within 14 days of receiving your item. To qualify for a return, the product must be unused, in its original packaging, and with all product tags intact. Proof of purchase or receipt is required.

If your return request is accepted, we will provide a return shipping label and instructions on how to return your package. Items sent back without a confirmed return request will not be accepted.

For any questions or concerns, please contact us at info@btgin.com.

We strongly recommend shipping eligible returns back to us within 7 days of the return request. Please note that BTGin cannot be held responsible for any lost or damaged returns during transit.

Refunds

Once we receive your eligible return, we will process your refund back to the original method of payment. Please allow up to 5-7 business days for your refund to be processed.

We reserve the right to deny a return if the item does not comply with our return policy standards. If you have any questions or concerns about our return policy, please contact us at info@btgin.com. We’re here to help!

30-Day Risk-Free Guarantee

First-time customers are automatically eligible for our 30-Day Risk-Free Guarantee, allowing you to try our product without risk. If, for any reason, you are not satisfied with BTGin, contact us at info@btgin.com within the first 30 days of the original purchase date, and we will assist you with the return process.

BTGin’s 30-Day Risk-Free Guarantee is available only for first-time US customers and is limited to one offer per household.

Thank you for choosing BTGin! If you have any questions or need assistance with your order, please don’t hesitate to reach out to us